See country-specific shipping policies below. 

The Philippines

Mamapina delivers within the Philippines via local courier services.

Schedule

Deliveries within the Philippines are scheduled for pickup on Tuesdays and Fridays, except for holidays and company leave days. 

Delivery times

Delivery times range from one business day to three business days depending on the destination’s distance from Manila. Customers will be notified of the expected date of delivery via the delivery courier’s tracking service and/or correspondence from Mamapina. Mamapina is not responsible for delays or disruptions caused by courier/delivery/fulfillment services.

Shipping Rates and Costs

Shipping rates for orders delivered within the Philippines (in Philippine pesos)

Handling fee and expedited shipping charge

Orders within the Philippines are subject to a 50 (fifty) peso handling fee. Expedited shipping outside of the normal Tuesday and Friday shipping schedule is available upon request. An additional charge of 100 (one hundred) peso is added for expedited shipping. 

United States

Purchases within the United States are fulfilled by Amazon. Shipping rates vary according to location, weight, service type and membership benefits. Please refer to Amazon’s policies for further information. 

International Shipping

Purchases outside the United States are fulfilled by Amazon, where available. Shipping rates vary according to location, weight, service type and membership benefits.

International deliveries outside of The Philippines and the United States are subject to availability via Fulfillment by Amazon (FBA) for online orders on Mamapina’s website, Amazon store and social media platforms. Mamapina sends orders via DHL [handling charge applies, see below] for international deliveries from the Philippines to countries not serviced by Amazon. 

SHIPPING RESTRICTIONS

The following types of addresses will not be serviced by our delivery partners:

• P.O. boxes that cannot receive packages.
• Addresses at which a delivery cannot be received.
• Addresses at which a delivery cannot be left without the reasonable expectation that it will be safely retrieved by the intended recipient; and,
• Addresses that fail to meet the minimum requirement of the delivery partners’ criteria (number, street name, etc.).

Recipients residing in countries that apply additional duties and/or customs fees, or require additional procedures for delivery, are responsible for completing those processes. 

Mamapina will not be held responsible for orders that are refused or returned by the intended recipient if the recipient was not informed of the order and its expected delivery date and time, such as gifts sent to a third party. We advise that intended recipients be informed of expected delivery dates to ensure completion of deliveries. 

The customer must pay all delivery costs to re-deliver an order if the previously mentioned situations, or other similar unforeseen circumstances, impede delivery. 

Fulfillment by Amazon (FBA) Disclaimer

Mamapina Enterprises OPC utilizes Fulfillment by Amazon (FBA) for all customer purchases outside of the Philippines. Mamapina does not determine Amazon USA’s shipping rates. Mamapina Enterprises OPC does not determine any discounts, offers or benefits resulting from Amazon membership nor discounts related to purchases. Refer to Amazon USA’s policies for more information. Shipping rates can be calculated on the Checkout page of the Mamapina website (www.shopmamapina.com) or other platforms through which Mamapina sells its products. 

Mamapina Enterprises OPC Shipping Rates Discounts Policy

Terms and Conditions apply to any shipping discounts, offers or benefits provided by Mamapina Enterprises OPC as promotional campaigns, loyalty rewards programs, etc. The company reserves the right to change its offers as well as the terms and conditions of those offers without prior notice. See related terms and conditions. 

Missing or Lost Packages

While we strive to ensure that every purchase is delivered safely and in a timely manner, unforeseen situations may arise that interrupt satisfactory delivery. Mamapina’s fulfillment and delivery service partners are responsible for deliveries. Mamapina cannot take responsibility for delays caused by those service providers. In the case that a package is delayed, we recommend the customer contact the service provider with the tracking information provided to resolve the matter. A parcel is considered lost after it has been dispatched more than 15 business days for orders within the United States and the Philippines, and 20 business days for international orders. Although orders normally take much less time to be delivered, Mamapina is unable to dispatch a replacement until the aforementioned period of time has elapsed (or until the service provider confirms that an order is lost and/or irretrievable, whichever occurs first), at which point Mamapina will replace the order free of charge. 

DISCLAIMER

Mamapina Enterprises OPC endeavors to meet the expectations of customers and resolve any situation that may arise via the reasonable and possible means of resolution.  Mamapina reserves the right to unilaterally amend any of its policies. Agreeing to the terms and conditions frees Mamapina Enterprises OPC and any of its employees, officers, staff, partners and associates from being held liable for any situation resulting from changes in policy or inability to meet the terms and conditions. Mamapina is not responsible for delays or disruptions caused by any contracted courier/delivery/fulfillment services nor unforeseen circumstances.

Returns, Refunds, Replacements and Exchanges

Products delivered in a damaged or defective state can be returned for either replacement or refund.  Any damage that occurs after delivery and initial inspection by the costumer automatically voids application of this policy. 

Damage and defection is defined as abnormalities beyond the expected parameters of variation. Artisanal products may have variations in their pattern that reflect their process of elaboration and are considered within the range of acceptable quality for the product. In the case that damage or a defection is detected, Mamapina urges recipients to document such instances and report them to the courier/delivery/fulfillment services and to customerservice@shopmamapina.com before using or washing the product.  

Returns

Mamapina Enterprises OPC will pay for the return of damaged or defective products. Mamapina offers free returns in the following situations:

Damaged products – Items that arrive to recipients in a state that reflects damage caused during the production, storage or delivery of the product are considered “damaged”. Evidence of such damage should be documented and reported to the delivery service provider and Mamapina as soon as it is made apparent. Use of the product or any attempt to repair or wash the product will be considered acceptance of the product and negates any later claims of damage. Mamapina will accept damaged products as returns and replace damaged products at no charge to the customer as soon as possible. 

Incorrect products – In the case that the incorrect product(s) have been delivered, the customer may request verification of the order. Upon determining that the incorrect product(s) and/or quantity of product(s) have been delivered, those products can be returned and exchanged for the correct product at no additional cost to the customer. 

Refunds

Refund will be provided via the same means as the initial payment. Refunds will be made after the damaged or defective product has been returned. Refunds are subject to the timeframes established by the banks or other parties facilitating the transaction. 

Replacement

Customers wishing to replace their damaged or deficient product will receive a replacement that corresponds with their initial product selection unless otherwise indicated, in which case a product of the same value will be sent as the replacement. Replacements will be made after the original product is received by Mamapina Enterprises OPC. Mamapina Enterprises OPC will pay for the shipping of damaged or deficient products and their replacements.

Exchanges

Mamapina offers exchanges upon request. Exchanges take place when a customer desires to replace a purchased product (or products) because it doesn’t meet their expectations, their preference has changed or the size is not what they expected. In such cases, the customer may return the product in its unused state and receive a replacement. Voluntary exchanges are the responsibility of the costumer.

Shipping and handling costs for exchanges are the responsibility of the customer. If the exchanged product(s) costs more than the returned product(s), the customer will be charged the difference. If the exchanged product(s) costs less than the returned product(s), Mamapina will refund the customer the difference via the payment method selected at checkout.